Engage and Clients

Professional Financial Planning ADVICE

Portfolio
Why ENGAGE FM Financial Solutions

Setting Goals

Financial planning is not about money, it's about finding ways to help you achieve your goals through careful and thoughtful planning and execution. Money is not a goal in itself, but a means of reaching your goals whatever they might be.

Getting Started

We recognise that engaging with a financial planner can be a daunting experience, especially if it's your first time. That's why we ask you to layout your personal and financial affairs for us to look at so that we can determine how to best assist you.

Dependable Service

We always do our best to make the experience as informative and enjoyable as possible. In simple terms, we aim to help clients achieve their lifestyle and financial objectives with greater certainty and confidence.

Our clients

  • Who we work with:

    We only work with clients who value working with a professional adviser and want to increase the certainty of achieving their objectives. We focus on clients who are enjoyable to work with and for whom we can add substantial value.

  • We tend to work with:

    Young professionals, senior executives and managers who are aged 30 to 60, typically with a combined income of $300,000 plus.


    We also work with those who are 55 years and older, particularly if they are preparing to transition from full-time work to a more leisure filled life, as well as those already enjoying a life with more leisure than work, typically with investable assets of $1.5m plus.


    Our clients come from a range of occupations and professions, but they have a few things in common. All of our clients are:

    • motivated to maximise and protect their wealth
    • looking for quality, independent, unbiased advice
    • keen to increase the certainty of achieving their goals
    • aware of the value of reducing complexity in their financial arrangements.

    While our services can benefit everybody, not everybody is suitable for our services.

  • Who we don’t work with

    If you are seeking one-off advice, perhaps help with a single transaction (insurance policy or investing a lump sum of money), want to do it yourself, or are not interested in reviewing your financial plan regularly, then we are probably not the right firm for you.


    We acknowledge that some clients seek only transactional advice services, and we have previously tried to accommodate such requests. However, we have found that this type of engagement has the potential to compromise the client’s financial plans, as it may result in important aspects of their financial plan not being attended to.

OUR PROCESS

  • 1. Discovery

    The purpose of the discovery meeting is for us to discover:

    • Your current position and complexities
    • What is important to you
    • Your greatest concerns or worries
    • What objectives you want to achieve
    • How we can help you and add value, and for you to determine if you will value the way we work and advise.

    Note: Before your discovery meeting, we ask that you complete our pre-discovery questionnaire.

  • 2. Advice Proposal

    The Advice Proposal outlines in black and white the scope of advice and quote for our services, including our initial advice and implementation as well as our review services. An advice proposal is only prepared on request and only offered if we feel that we can add substantial value to the success of your financial plan.

  • 3. Formalisation of Engagement

    If you agree to engage our firm based on the terms outlined in the Advice Proposal, we then formalise your engagement via a Letter of Engagement.

  • 4. Research / strategy development/consultation

    We will ask for the authority to speak on your behalf to other professionals (lawyers/accountants) as required. This may involve correspondence with your superannuation fund or life company and ask you more questions, just so we have all the information we need to prepare your advice. We may need on some occasions to meet again before moving onto the next stage.

  • 5. Advice preparation and delivery

    We will put our recommendations, and just as importantly the basis of our recommendations, into a written document called a Statement of Advice. While a legal requirement, we also consider having a formalised written ‘statement of our advice’ to you, and reasons for the advice, as an important first step in planning out how you are more likely to achieve your objectives.

  • 6. Advice discussion and Q&A

    Once you have received your Statement of Advice, we will meet with you to answer any questions that you may have, and importantly ensure that you understand the advice and feel comfortable proceeding with the recommendations.

  • 7. Agreement and Implementation

    When you are comfortable and happy to proceed, we will then obtain your agreement via an Authority to Proceed and will help you implement the new financial plan recommendations. We will aim to do as much of the work for you so that you do not need to worry.

  • 8. Review

    Once your new financial plan is in place, we must review your plan each year (with some changes made throughout the year as required). As not only do markets fluctuate and legislation change, but your own circumstances and objectives are dynamic.

fees and meetings

  • Fees

    The only fee we can quote to you initially is the Discovery Meeting Fee of $495 (including GST). Additional fees may be payable if the meeting is extended.


    We are only able to quote a fee for our advice and services to you after we have had the opportunity to ‘discover’ what your current position is, what complexities are in your life and if we are able to help you. An Advice Proposal is prepared after a Discovery Meeting on request and only if we feel we are able to add value in excess of our fees.


    We are in the business of providing quality, tailored advice to you. We take great care and time to ensure that our advice is in your best interests, and is more likely to help you achieve your objectives with greater certainty, and this comes at a fair fee.


    We believe in complete transparency, as a result only you will pay us and all fees are quoted in flat dollar amounts, not in abstract percentages. We do not receive any form of remuneration from other parties, as a result our advice will always be in your best interest.

  • Meetings

    We are available to hold client meetings on the following days:


    Monday – 9am to 3pm

    Tuesday – 9am to 3pm

    Wednesday – 9am to 3pm


    Our preference is to hold meetings in the morning, so that we are all fresher and focused on you and what you want to achieve. A morning meeting then allows you to go to continue on to your place of work, or enjoy the rest of the day in beautiful Sydney.


    Please note that your Discovery Meeting will usually be 1 hour to 1 ½ hours, hence we ask clients not to make arrangements straight after your Discovery Meeting, in the event your meeting is extended.


    Our policy is to not have more than one meeting per day, as we want to ensure that every person we meet with is given our undivided attention.  In the end, it’s all about making sure you (with our assistance) design a plan that makes sense – and gets you safely to your destination.


FAQ

  • Q: Why engage a financial planner?

    A: The world has become more complex and most people do not have the time nor the capacity to investigate thoroughly their financial position and to identify the appropriate courses of action they need to take to increase the certainty of achieving their financial and life-style objectives. Engaging a Financial Planner is like engaging a coach to help you navigate your way through all the options and to make better decisions.

  • Q: What are your fees?

    A: Our fees are fair and based on the complexity of your financial affairs, and the projected time we will need to allocate to your financial plan development. We are only paid by you and are not subsidised by other parties such as fund managers and superannuation funds.

  • Q: Why can’t you tell me the cost of obtaining advice?

    A: We can only provide you with an accurate quote after we have a thorough understanding of your circumstances, complexities and your objectives. Without this understanding we would be simply guessing and may charge a higher fee than is appropriate.

  • Q: Who can benefit from our services?

    A: Anyone who is motivated to improve their financial position and increase the certainty of achieving their financial and life-style objectives and is looking for an ongoing relationship aimed at helping you to achieve your goals. Of course our services will suit some clients more than others, as we offer a tailored advice solution, which requires us to charge an associated fee.

  • Q: Do you hold a Credit Licence ?

    A: We do not hold a Credit Licence. As such we are unable to recommend specific credit related products as part of the provision of comprehensive advice. We are however able to provide advice in relation to strategies to repay DEBT.

  • Q: What areas do you specialise in?

    A: We provide advice across a broad spectrum of advice, while we do not specialise specifically in one area over another, as financial planning involves a multi-disciplinary approach, we do see wealth accumulation and hence portfolio and investment planning as an important element of your financial plan.

  • Q: What areas do you NOT specialise in?

    A: We have decided not to specialise in SMSF (Self Managed Super Funds), due to our view that in many circumstances SMSF are not appropriate and are very complex in their operations. In addition we have decided not to advise on direct shares as part of our investment solution, as we believe that we cannot add value when compared to a fully resourced professional fund manager. 

  • Q: How long is a Discovery meeting?

    A: A Discovery Meeting will usually take around one to one and a half hours (after some preliminary preparation by us), the aim of the Discovery meeting is to discover as much about you and your financial complexities and to work out how we can help you achieve your financial and life-style objectives.

  • Q: Are you FOFA compliant?

    A: Yes, we have been FOFA compliant since we opened our firm’s doors in 2004, not because we saw future legislative regulations, but because we believed in complete transparency, fairness in terms of how we charge, and allowing our clients to determine if they wish to re-engage our services each year.

Financial Planners with Commitment to Client Care and Privacy

FM Financial Solutions is a truly independent financial planning practice committed to the provision of quality advice, with integrity and honesty. We aim to increase the certainty of achieving your objectives with a ‘goals-based’ investment approach and strong risk management.
  • Website conditions of use

    Information provided on this Web Site is general in nature and does not constitute financial advice. While all reasonable care has been taken in providing this information, unless expressly stated, it should not be construed as being specific to your investment objectives, financial situation or particular needs.


    We will endeavour to update the Web Site as soon as practicable after changes. However, information can change without notice and we do not guarantee the accuracy of information on the Web Site, including information provided by third parties, at any particular time.


    This information is prepared for residents of Australia only.


    Unless otherwise specified, copyright of information provided on this Web Site is owned by FM Financial Solutions. You may not alter or modify this information in any way, including removing this copyright notice.


    This Web Site does not offer securities or other financial products, nor does it invite subscriptions for securities or other financial products to any person outside Australia. We do not guarantee the repayment of capital or any particular return from, or any increase in, the value of any products unless otherwise expressly agreed. Further, we disclaim any liability for loss, damage, cost or other expense which you may incur as a result of any information provided on this Web Site, to the extent that such liability is not excluded by law.


    For a copy of our Financial Services Guide (FSG) please request one at the following link: Contact Us - Financial 

    Services Guide


    Privacy

    FM Financial Solutions (ABN 87 108 527 617) has an Australian Financial Services Licence (AFSL - number 327 277) issued by ASIC.

  • What does privacy mean for me?

    Privacy is important to us and to our clients. The privacy laws ensure that you understand: we maintain a record of your personal information, how we use your information, and to whom we may disclose your information. In addition it reinforces our commitment to keeping your information up to date and secure.

  • What types of personal information about me does FM Financial Solutions hold?

    We collect and hold information about you that is both relevant and necessary in order for us to provide you with financial advice and services.


    The information we hold depends on the services provided and may include information about your identity, personal objectives, financial position, health, lifestyle and financial plan.


    We will always endeavour to obtain your information directly from you, however with your written authority will also seek information from other sources to ensure that our records are complete and accurate.


    Any personal information we hold about you will be securely stored either in hard copy or on computer hard drive or in the Cloud via our CRM(Client Record Manangment) System.

  • How does FM Financial Solutions use my personal information?

    Our primary purpose in collecting your personal information is to understand your financial and lifestyle goals and provide you with appropriate financial advice.


    Your information is used to develop a financial plan, which aims to increase the certainty that you will bridge the gap between where you are now and where you would like to be.


    If at any time we need to appoint another financial adviser, within the Licensee, to manage your financial needs and services you will be advised of any change to your financial adviser in writing. Your new adviser will be provided access to your information.


    We may also use your information to bring to your attention other strategies, services or products that maybe relevant to your financial plan.

  • Who does FM Financial Solutions disclose my personal information to?

    Your information is only disclosed to other parties as are necessary for us to provide our services to you. Other parties may include fund managers, life companies, other Licensees and related parties, your accountant, lawyer or mortgage broker, our client management system (CRM) software provider, our Business Accountant and Licensee Auditor. In the event we consider it necessary to use or disclose information about you for purposes other than those detailed above, or related purposes, we will seek your consent.


    Please also note that we may need to provide information about you if so requested by court order or statutory notice.


    Information will also be disclosed to the Profession for the purposes of the Profession of Independent Financial Advisers (PIFA) to audit our business as part of PIFA discharging its quality assurance standards to the Professional Standards Authority.


    We will not pass your information to other parties for any purposes other than those for which you have been informed.

  • How do I get access to the personal information FM Financial Solutions holds about me?

    You may request access to the information we hold about you by contacting your financial planner or FM Financial Solutions directly. Upon receipt of your request we will endeavour to service your request as fully and as quickly as possible.


    In some circumstances access to your information or parts thereof may not be possible. If this is the case we will inform you as to why and, where practicable, make alternative arrangements.


    Depending on the requirements a fee may be charged to service requests.

  • How do I make a complaint?

    If you are not satisfied with our privacy arrangements, please contact your financial planner who will seek to resolve your concerns within three working days. If this is not possible, you will be referred the Licensee.


    If you are not satisfied with the Licensee response to your complaint, you may contact:


    Director of Compliance

    Office of the Australian Information Commissioner

    GPO Box 5218

    SYDNEY NSW 1042

    Fax: 2 9284 9666

    Phone: 1300 363 992

    Email:  enquiries@oaic.gov.au

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